Gilbert AC Company

4.9from 1,713 Google reviews of our Gilbert AC service

• Just got our new Trane HVAC system installed today by 911 Air Repair, couldn't be happier! I highly recommend them. Thoroughness and Professionalism!

  DUKE_OF_EARL_7144 months ago

• This is going to be a lengthy detail review. This was the best experience I had with any recent big purchase. From the beginning Jose was the best. He walked me through everything and answered a million questions I had. I'm very hesitant to make such a huge purchase but Jose insured me with the purchase. Like everyone else I spoke with family and friends about AC prices and companies they recommended. Did a ton of research and thankfully, ended up with 911 Air Repair. Their install was gorgeous and the five man technician team who came out to install both of my new Trane air conditioner, furnaces and thermostats were great. Very professional team. Thanks again, Alejandro, Elias, Jaime, Luis and Rey. Now to how this whole thing started and the installation schedule. This all started with the older AC unit slowly heating up the house. We had it fix for a leak in the past and knew it was the same diagnosis. Time line of events. On Saturday, June 13th, 2026, a technician with 911 Air Repair came out and he diagnosis the leak was coming from the attic. Thankfully, a day before Jose reached out to me about financing the AC units. It wasn't a shocker because I'd done my research and was more particular about which model to choose from. After the technician was done he gave the old AC units information to Jose. Jose gave me a couple of options and I choose the Trane 17. I figured I'm just going to replace everything and get it done and over with. Jose and I were messaging that afternoon past their office closing hours and he secured the financing situation for me. Thanks, for staying late Jose and getting me through this stressful situation. Jose also answered even more questions I had about the installation and what was covered. He then immediately made the appointment for Monday, June 15, 2026 to complete the install. In the mean time my house was heating up so I wanted to get this done ASAP. Unfortunately, they're closed on Sundays so that's understandable. It wasn't as hot at the time because we still had one working AC unit. Monday, 6am sharp three trucks towing two trailers and a five man technician team came out. Very professional and spoke to my Wife. Everything was done by 1245 so approximately seven hours and everything was brand spanking new. The old stuff was hauled away on the trailers. A third appointment was then setup on Wednesday, June 17, 2026, for a follow-up. Everything was clean up and nothing was left behind. Wednesday, one technician came and tested everything and painted the attic entry way. It appeared brand new now. Again, very professional helped my Wife with the digital thermostats with all the spaceship settings. Compare to my twenty year old unit this thing was out of this world. Lastly, I kept in touch with Jose and he explained they registered my units already so I didn't have to do anything. Both of the ten year parts and labor warranty was registered and completed by them. They kept copies at their office and emailed me a copy.. Jose then sent a link for an electrical rebate and I immediately filled it out online. Again, thanks for everything guys. 911 Air Repair has an awesome team and literally takes care of everything for you. Looking forward to signing up for their AC tune-up and keep these units running as long as possible. Hope this helps someone out there on committing to making their big AC purchase with 911 Air Repair.

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  Mr. Anchora month ago

• I was quoted ridiculous prices by Goettl so I called around for a second opinion. I called 911 Air Repair and they were able to come out and give me their opinion on what was needed. Response time was very fast! Their prices were much more reasonable and Alberto was straight forward and honest about what was needed. He then offered to make the repairs even offering to stay late if need be. I scheduled him to come out a second time (I didn't want him to work late on a Friday night) and that second appointment was made quickly. Alberto was amazing, personable, and knowledgeable. I highly recommend 911 Air Repair.

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  Kendra Smith4 weeks ago

• Thank you, thank you, thank you. From start to finish 911 Air Repair has been amazing to work with. Every person I met and corresponded with were polite, professional, knowledgeable and unbelievably helpful. The gentlemen that completed the repair did a great job being early and working nonstop to complete everything. They completed my request within 24-48 hours while I am still waiting on the warranty company that has taken 2 weeks waiting on parts. It's 111 degrees today and I can finally sleep in my own house. Great experience overall.

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  Julie Verdejaa month ago